Starting today, you will no longer be able to request Uber ride using your credit cards issued in India. Uber India has informed its users that from December 1st, 2014 onwards, the credits cards issued in India will not be accepted for rides in India. Uber has partnered with Paytm, a mobile wallet service recently. Earlier RBI has mandated Uber like services that it cannot camouflage transactions using an overseas payment system. According to new RBI regulations, all transactions involving credit cards issued in India for goods or services in the country must have an additional authentication system at each point of sale. This rule ensures that the two factor authentication is followed by all payment methods used in India. RBI has earlier given a deadline of Oct 30 for the companies to find out a way out of this which was later extended to Nov 30.

You need to link a Paytm wallet to your Uber account to continue using Uber in India. Paytm is the leading e-wallet provider in India, and this solution is 100% compliant with all applicable regulations including 2 Factor Authentication.

Uber Paytm Wallet

HOW TO LINK A Paytm Wallet TO YOUR ACCOUNT:

  1. Update & open your Uber app – Tap the profile icon on the top of the screen, click on ‘Payment’.
  2. Paytm Wallet – Then tap on ‘Add a prepaid wallet’.
  3. Recharge conveniently – Add money to your wallet anytime by using your credit/debit card or your NetBanking account. For a limited duration, the minimum recharge amount is only ₹100!
  4. Everything else remains Uber – You’ll be emailed a receipt at the end of your trip with a detailed fare breakdown and the trip route taken. Your fare will be automatically debited from your e-wallet. If your ride amount exceeds your wallet balance, you will be prompted to clear your balance before taking your next ride.

Your credit card information remains fully secure and continues to be a valid payment option for all rides taken outside India. If you still wish to delete your card on file, you may do so by tapping on ‘Payment’ within the app or by logging into riders.uber.com.

“Ahead of the Reserve Bank of India’s (“RBI”) compliance deadline we have seen a slow conversion of riders from credit cards to a 2FA compliant wallet, which indicates their trust in Uber’s payment system and a preference for more convenient yet secure online/mobile payments. Despite consumer preference and in the face of rapidly changing business expectations, India’s one-of-a-kind 2FA requirement persists, causing a major challenge for businesses trying to offer Indian consumers a better purchasing experience.”, Uber India said on their blog.

Uber India also said that they are engaged in constructive discussions with the RBI and are committed to working with the Indian government to advance regulations that support innovation and job creation and accolades Prime Minister Modi’s dedication to promote a business friendly environment. Uber India will eagerly take part in this important conversation and assist in creating Indian government policies that encourage economic growth, spur foreign direct investment and facilitate job creation in one of the fastest growing countries in the world. [source]

Uber has services in 11 Indian cities and has faced criticism from all sectors. They are seeing some stiff competition from local players such as Ola who has recently closed a funding of $210 million from Softbank.

About Paytm

Paytm is India’s largest mobile commerce platform. Paytm started by offering mobile recharge and utility bill payments and today it offers a full marketplace to consumers on its mobile apps. They have over 20mn registered users. In a short span of time Paytm has scaled to more than 15 Million orders per month. Paytm is the consumer brand of India’s leading mobile internet company One97 Communications. One97 investors include SAIF Partners, Intel Capital and SAP Ventures.

Source and Image References: Uber blog