Uber has announced a set of new features in its mobile app ensuring safer and enhanced riding experiences. As part of its #BringUberBack campaign, Uber introduced ‘ShareMyETA’ feature in its mobile app and added further verification steps for all its driver-partners.
The safety of our riders and drivers is the highest priority for us; not only for the rides we enable in New Delhi and across India, but also for the 1+ million trips we are facilitating around the world everyday, Uber said in its statement.
What Uber always had?
- Built in transparency (access to driver and vehicle information and real-time GPS tracking through ‘Share my ETA’ feature) that promotes accountability
- Partnering exclusively with commercially licensed and insured driver-partners who are required to be police verified as part of the licensing process by state transport authorities and are eligible to provide transportation for a fee
- Mandatory rating system that maintains high quality drivers on the system
- Hassle-free payments means not having to worry about carrying any cash
The New Features!
- Police Verification: Re-verifying all Uber Delhi driver-partners have an authentic and valid police verification
- Document Verification: A local team of specially-trained safety experts to detect fraud, verify and authenticate driver / vehicle documents and test the validity of the screening process
- Background Checks: Going above and beyond required government verification, Uber is engaging local and global experts to evaluate the most effective background screening solution across India; pilot programs are already running in select cities, including Delhi
- Incident Response Team: A local and dedicated customer support center that will specialise on resolving critical issues for the rider and driver community in India
- In-App Safety Features: An enhanced ShareMyETA button that allows you to send your complete trip details (including live GPS tracking, driver photo, name and vehicle license number) to your loved ones
Uber claims that these features (Enhanced ShareMyETA / Incident Response System) are rolled out first in India. The customer support center number is not available on the website or the app now.
We promised to come back stronger and better. Now, we are ready, but we need your help in Delhi!
On Monday (Dec 29), the Transport Department will have a hearing to determine whether Uber can begin services again in the nation’s Capital. Sign the petition now and let the Transport Department know you support Uber Delhi and help us get Delhi moving again – Uber official statement
While Uber is working hard to include more safety features and restart their operations in Delhi, its up to Delhi Transport Department to raise the ban of Uber and other cab operators in Delhi. We need to wait and see that whether DTD will allow Uber to start their Delhi operations because the rule applies to all cab operators. So whether Uber makes the change or not, DTD is free to ensure the safety of citizens first.
Source and Image Reference: Uber India Blog