Freshdesk acquired Bangalore based data integration startup Pipemonk for an undisclosed amount. Pipemonk helps small and medium business users to synchronize and move data among multiple cloud apps quickly and easily.
Pipemonk (Formerly ZapStitch) was founded by Satya Padmanabham, former Yahoo and Oracle employee and ex-Redbus executive Ravi Madabushi. Satya’s former venture “Yourbus” was acquired by Goibibo.
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Pipemonk is Freshdesk’s seventh acquisition in the last sixteen months. Pipemonk has over 400 clients globally. The cloud based platform enables small and medium business users to automate their data flow.
Pipemonk has raised just over $2M since it launched in 2014. The investors include Helion Venture Partners, Orios Venture Partners and Anupam Mittal (Founder and Former CEO of Shaadi.com). (Source: Crunchbase)
Below is the full transcript of Pipemonk CEO Satya’s statement regarding the acquisition.
“In late 2013, we set out to solve data fragmentation problems for small and medium business users all over the world. During this journey, we are very happy and proud that our integration product helped 1000s of customers make sense of their data and focus on what matters to them: grow business and deliver better customer experience.
In our endeavour to help lot more SMB customers, we are excited to join hands with Freshdesk, a leading provider of customer engagement software. We are looking forward to continue our journey in the new avatar.
On behalf of the entire team, I’d like to sincerely thank our customers for your love and affection towards us and our product.
I take this opportunity to thank our friends, families, investors, advisors and all our well wishers for their constant support, encouragement and help.”
Team will lead efforts to create seamless integrations between business apps for heightened customer engagement
Freshdesk, founded by Girish Mathrubootham in 2010 is one of the leading customer engagement software that enables companies to provide multi-channel support via phone, email, chat, website, social networks, and mobile apps. Freshdesk serves more than 100,000 customers globally including 3M, Honda, Hugo Boss, Cisco, Petronas etc. The company is headquartered in San Francisco, California and has a development center in Chennai, India. They also opened a new office in Berlin, Germany last year.
Freshdesk has raised around $150M in six rounds of funding from investors including Sequoia Capital, Tiger Global Management, Accel Partners and Google Capital.
The below are the Freshdesk product offerings:
- Freshdesk – Customer Support Software
- Freshservice – Internal IT helpdesk
- Freshsales – CRM for high velocity sales teams
- Freshchat – Live chat for sales and engagement
- Hotline – In-app chat and support for mobile apps
- Glowboard – Social Testimonial Widget
All 13 employees of Pipemonk will join Freshdesk. At Freshdesk, the Pipemonk team will work on strengthening the integrations between the Freshdesk suite of products as well as expand third-party integrations for each of the Freshdesk products, thus cutting down the need for multiple logins, multiple amounts of data entry, and allowing instant and seamless access to dynamic data across products.
“The Pipemonk team will enhance Freshdesk’s capabilities to integrate within our own products as well as external products. Having your apps talk to each other and enabling seamless flow of data plays an important role in any business today, and we at Freshdesk are focused on making that workflow process simple for our customers,” said Girish Mathrubootham, Founder and CEO of Freshdesk in a statement.
As more companies are interested in integrating with one or more Freshdesk products, the need to speed up the process was clear but it was also important to create a seamless flow of data.
In coming months, the team of 13 will focus on making existing integrations more robust as well as growing the options available to customers.